Order & Shipping

  • I would like to change my order details

    If you have made a mistake in your order details, such as entering the wrong shipping address or selecting the wrong product - don't worry. Please get in touch with us immediately. We check for your messages before shipping out your order, so it is likely we can make the change you require. If ...
  • When will my order be shipped out?

    We aim to ship out all orders in 1-2 working days. Please note that this can be slightly longer during peak periods or public holidays. If it has been more than 2 working days and you haven't received any shipping confirmation emails, please check your order status page. If you still can't find ...
  • Where can I track my order?

    After your order is processed, we send out your tracking information. Please check your shipping confirmation email for a tracking link and number. Alternatively, you can find the tracking information from your order confirmation page. It can take up to 2 working days to process your order. If ...